Support

Contact PetClarity Support

For help with PetClarity, email hello@key.tools.

Expected response time: 5 business days.

Restore Purchases

If you already subscribed through the App Store, open PetClarity and use Restore Purchases from the subscription or account area. Restore Purchases checks your Apple App Store subscription status and unlocks eligible paid access.

Restoring purchases does not recover local care history unless you previously configured optional backup or sync.

Manage or Cancel Your Subscription

PetClarity subscriptions are managed by Apple. To manage or cancel, open your iPhone Settings, tap your name, tap Subscriptions, choose PetClarity, and follow Apple's subscription options.

You can also review Apple's subscription cancellation help at https://support.apple.com/en-us/118428.

Backup and Account Help

PetClarity can be used after purchase without login. Backup is optional and is only connected if you choose to sign in and set it up.

If backup is connected, your backed-up care information may sync through Supabase. If you are having trouble signing in, syncing, or finding backed-up information, contact support with the email address used for your PetClarity account.

Delete Care History or Request Data Deletion

To delete local care history in the app, go to Profile → Data controls → Delete care history.

To request account deletion or backed-up data deletion, email hello@key.tools with the subject "PetClarity Data Deletion Request". More details are available on the Data Deletion page.

Notifications Not Working

PetClarity reminders are primarily local device notifications. If reminders are not appearing, check that notifications are enabled for PetClarity in iOS Settings, confirm the reminder time, and make sure the device has not disabled notifications through Focus or system settings.

Photos and Documents

PetClarity requests access to photos or documents only when you choose to attach them. If attaching files does not work, check iOS permission settings for PetClarity and try selecting the file again.

Important Medical Boundary

PetClarity does not diagnose, recommend treatment, provide dosing advice, replace a veterinarian, or triage emergencies. For urgent or medical questions, contact a veterinarian or emergency veterinary provider.

Legal Pages

Review the Privacy Policy and Terms of Use.