Snapshot
Lookback is a cloud-based usability testing tool designed for both moderated and unmoderated user research. It helps teams gather customer feedback on products, websites, and prototypes across various devices.
Pricing
Offers Freelance, Team, Insights Hub, and Enterprise plans. Freelance starts at $299/ye...
Primary use case
Usability testing (moderated and unmoderated).
Last updated
Nov 19, 2025
Key highlights
Supports both moderated and unmoderated testing.
Records screen, camera, and participant interactions.
AI-assisted analysis with Eureka for insights.
Real-time collaboration and observation for teams.
Quick start
- 1 Create a new project and research round.
- 2 Recruit participants or invite your own.
- 3 Send participant links to initiate sessions.
- 4 Ensure participant devices are set up.
Where it shines
UX researchers and product teams.
Collecting customer feedback on products and websites.
Remote and in-person usability studies.
Mobile and desktop app testing.